Privacy Policy
We respect your privacy. Learn how we collect, use, and protect your personal information.
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At PhytoHarmonia, accessible from https://phytoharmonia.com/, the privacy of our visitors and customers is one of our top priorities.
This Privacy Policy describes how we collect, use, and protect your personal data when you visit or make a purchase from our website.
If you have any questions or require more information about this policy, please contact us at info@phytoharmonia.com.
This policy applies only to information collected through our website and online store and does not apply to data collected offline or through other channels.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
We collect several types of information to provide and improve our services, including:
- Personal details such as your name, email address, billing address, delivery address, and phone number.
- Payment information necessary to complete transactions (processed securely by trusted payment providers; we do not store full card details).
- Technical data such as your IP address, browser type, device information, and pages visited for analytical and security purposes.
- When you register for an account, place an order, or contact us, we may also collect information such as communication preferences or messages you send to our support team.
How we use your information
We use the information we collect for various purposes, including to:
- Process and deliver your orders.
- Provide, operate, and maintain our website and services.
- Improve and personalise your shopping experience.
- Communicate with you about your account or orders.
- Send important updates, promotions, or product information (only if you have opted in).
- Comply with legal obligations and prevent fraud or misuse of our website.
Cookies and Tracking Technologies
Like most websites, PhytoHarmonia uses cookies to improve your browsing experience.
Cookies help us remember your preferences, maintain your shopping basket, and analyse website traffic.
You can control or disable cookies through your browser settings; however, doing so may affect some website functions.
Sharing of Information
We may share limited information with trusted third parties, such as:
Payment processors (e.g. Stripe, PayPal) are used to complete secure transactions.
Delivery partners for shipping your orders.
Analytics and marketing providers to help us understand website performance.
All third parties are required to handle your data securely and comply with the General Data Protection Regulation (GDPR). We do not sell, trade, or rent your personal information to others.
Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), including France, you are entitled to the following rights under GDPR:
The right to access – Request copies of your personal data.
The right to rectification – Request correction of inaccurate or incomplete data.
The right to erasure – Request deletion of your personal data, under certain conditions.
The right to restrict processing – Request limits on how your data is used.
The right to data portability – Request transfer of your data to another organisation or directly to you.
The right to object – Object to our processing of your data under specific circumstances.
To exercise these rights, please contact us at info@phytoharmonia.com. We will respond within one month.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. For example, we keep order and invoice information for accounting and tax purposes as required by French law.